Frequently Asked Questions

Everything you need to know about your Alessandra experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items are not eligible for return or exchange.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Alessandra, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and work exclusively with manufacturers who adhere to fair labor standards.